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How We Partner with System Integrators on Change Management

You lead the technology implementation and retain the end-client relationship. Adoption Managers contributes an agreed Change Management workstream within your project structure, aligned with your milestones, reporting channels and approval arrangements.

Before delivery begins, we confirm the requirements, specialist availability, responsibilities, deliverables and commercial terms. We then work within the agreed governance arrangements.

Discuss Delivery SupportExplore the Engagement Arrangements

How We Establish and Deliver an Engagement

The working relationship moves from exploring the requirement to agreeing the engagement, coordinating delivery and reviewing the handover. Actual arrangements are agreed for each project.

We begin by understanding your project and identifying where Change Management support can add value. Once there is a fit, we confirm specialist availability and agree the scope, responsibilities and commercial terms before work begins.

Ways to Engage Adoption Managers

The proposed delivery lead, relevant experience, available capacity, engagement boundaries and commercial arrangements are confirmed before work begins.

How We Work Within Your SI Project

Our Change Management workstream operates within your existing project arrangements, with clear coordination, communication, reporting and scope controls.

Project Coordination
We align Change Management activities and dependencies with your implementation milestones, working arrangements and project schedule.
Customer Relationship and Communications
You retain the end-client relationship. We follow the agreed communication channels, information-sharing arrangements and approval responsibilities.
Reporting and Escalation
We agree how and when to report progress, raise risks and escalate issues or decisions requiring attention.
Scope and Change Control
We define workstream responsibilities and review changes affecting scope, deliverables, effort or schedule before additional work proceeds.

Clear Scope and Commercial Terms for SI Delivery

Scope and Cost Assumptions

We define the included work, deliverables, exclusions and dependencies. Proposed effort and fees reflect the complexity, timeline, required project inputs, responsibilities and approvals.

Commercial Visibility

Agreed scope, deliverables and assumptions help your team assess Change Management costs within the wider project plan, budget and margin plan. The estimate makes its assumptions and exclusions clear.

Managing Changes

Proposed changes affecting scope, effort, cost or schedule are reviewed and agreed through the engagement's approval arrangements before additional work proceeds.

Is Change Management Becoming a Delivery Coordination Problem?

Unclear responsibilities, unresolved dependencies and changing requirements can put pressure on your milestones. Let's discuss how a defined Change Management engagement could fit into your project structure and delivery arrangements.

Discuss Delivery Support

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