Practical Change Management Support, Built Around the Project
Every change is different. Some projects need a complete Change Management workstream. Others need extra support in one area. Some already have an internal team and simply need additional capability.
Adoption Managers provides Change Management support that fits the project, the organisation and the level of change involved.
What We Help With
Change Impact Assessment
Understand what is changing, who is affected and what people will need to do differently. This helps the project identify where the greatest disruption, confusion or resistance may appear.
Change Readiness
Assess whether leaders, managers, teams and users are ready for the change. We help identify gaps early so the project has time to respond before go-live.
Stakeholder Engagement
Identify the people and groups who can influence the success of the change. We help plan how and when they should be engaged throughout the project.
Change Communications
Develop clear communications that help people understand what is changing, why it is changing, when it is happening, what it means for them and what they need to do.
Change Champion Networks
Build and support a network of people within the organisation who can help communicate the change, provide feedback and support their teams.
Manager & Leadership Support
Help leaders and managers understand their role in the change and give them the information and support needed to guide their teams.
Training & User Enablement
Work with the project and training teams to understand what users need to learn and when they need to learn it.
Go-Live Readiness
Help the project understand whether the organisation is ready for launch, including communications, training, managers, users, support arrangements and outstanding adoption risks.
Adoption & Reinforcement
After go-live, help identify whether the new way of working is taking hold, where users may still be struggling and what additional support may be needed.
How We Work
- 01
Understand
We start by understanding the change, the project, the people affected, the timeline, existing Change Management capability and the risks already known.
- 02
Focus
We identify where Change Management effort will have the most value. Not every activity is needed on every project.
- 03
Deliver
We work alongside the project team to deliver the agreed Change Management activities, whether that means owning the full workstream or supporting selected areas.
- 04
Adjust
Projects change. Timelines move. New risks appear. We adjust the Change Management approach as the project develops rather than treating the original plan as fixed.
- 05
Support Adoption
Our work does not stop simply because the system has gone live. Where required, we continue to identify adoption issues and help the project respond.
You Don’t Have to Buy Everything
We can support the full Change Management lifecycle or focus on the areas where your project needs help.
- Need the full workstream? We can manage Change Management from planning through adoption.
- Already have an internal Change Manager? We can provide additional capacity or specialist support.
- Need help with one problem? Bring us in for a specific area such as impact assessment, communications, readiness, training or adoption.
- Working on an RFP? We can help define the Change Management scope before delivery begins.
What the Engagement Can Look Like
Embedded Change Manager
An experienced Change Manager works as part of your project team.
Change Management Team
A wider team is assembled around the project's requirements, including capability across Change Management, communications, training, stakeholder engagement and adoption support.
Advisory & Review
For teams that already have Change Management resources but need an experienced external view of strategy, plans, assessments, readiness, risks or deliverables.
Targeted Project Support
Additional support for a particular phase or deliverable such as RFP development, impact assessment, communications, training readiness, go-live preparation or adoption review.
Our Approach to Methodology
We use established Change Management practices where they are useful. But methodology is a tool, not the product.
Structured enough to manage the change. Practical enough to work in the real project.
What We Work Alongside
- Project Management
- Programme Management
- Technical implementation
- Business process design
- HR
- Internal communications
- Learning and development
- Operations
- Leadership teams
- System Integrators and vendors
We do not create a separate Change Management world around the project. We work with the teams already responsible for delivering it.
Not Sure What Level of Change Management You Need?
Send us the project scope or tell us what you are working on. We can help you work out where Change Management support would add value and what level of support makes sense.