Make Change Easier to Understand, Manage and Adopt
Technology and transformation projects do not succeed through implementation alone.
People need to understand what is changing, what it means for them and what they need to do differently.
Adoption Managers helps organisations prepare their people, manage the transition and support adoption throughout the change.
The System May Be Ready. Your Organisation May Not Be.
A project can be technically on track while the organisation is still struggling to catch up.
People may not understand why the change is happening.
Managers may not know how to support their teams.
Training may be delivered, but users may still be unsure what to do.
Different groups may experience the same change very differently.
And after go-live, old ways of working may continue.
We help you understand where the organisation is ready, where it is not, and what needs to happen before the change goes live.
Where We Support You
Understand the Change
Before asking people to change, we first understand what is actually changing.
- Which roles and teams are affected
- What people will need to do differently
- Which processes will change
- Where resistance or confusion may appear
- What support different groups may need
Prepare the Organisation
Once the impact is understood, we help prepare the organisation.
- Stakeholder engagement
- Leadership alignment
- Change communications
- Change champion networks
- Manager support
- Training planning
- Readiness activities
Support the Transition
The period around go-live is where many changes become difficult.
- Go-live readiness
- User support
- Reinforcement communications
- Manager check-ins
- Adoption tracking
- Feedback collection
- Resistance management
Strengthen Adoption
Going live is not the same as adopting the change.
- Where adoption is working
- Where users are struggling
- Which teams need additional support
- Where old behaviours are continuing
- What actions may improve adoption
Make sure people are not hearing about the change for the first time at go-live.
Practical Change Management Built Around Your Organisation
We do not believe every transformation needs a large consulting team or a complicated methodology.
- The size of the change
- The number of people affected
- The complexity of the organisation
- The level of disruption
- The capability already available internally
Some organisations need a full Change Management workstream. Others already have an internal team and need additional support. Some need help with one specific part of the change. We build the support around what your organisation actually needs.
How We Can Work With Your Team
Full Change Management Delivery
We manage the Change Management workstream alongside your project or transformation team, from planning through go-live and adoption.
Support for Your Internal Change Team
If you already have Change Management capability, we can provide additional experience or capacity where needed. We work alongside your internal team rather than replacing it.
Specific Change Management Support
Bring us in for a particular need, such as impact assessment, stakeholder engagement, communications, change champions, training readiness, go-live preparation or adoption assessment.
Know Where the Change May Struggle Before It Becomes a Problem
- Low awareness
- Weak leadership alignment
- Confusion about new roles
- Poor manager readiness
- Training gaps
- Resistance
- Process uncertainty
- Different levels of readiness across teams
The earlier these issues are visible, the more time the project has to respond.
More Than Communications and Training
Change Management is sometimes treated as a communications plan and a training calendar. Those are important. But they are only part of the job.
- How the change affects people
- Whether leaders are aligned
- Whether managers are ready
- Whether users understand what is expected
- Where resistance may appear
- Whether the organisation is ready for go-live
- Whether the new way of working is actually being adopted
Build Change Capability Inside Your Organisation
Not every organisation wants to depend on external consultants forever. Where appropriate, we can also help strengthen your internal Change Management capability.
- Developing practical Change Management tools and templates
- Establishing common ways of working
- Coaching project and change teams
- Supporting internal practitioners
- Building repeatable approaches for future projects
The goal is to leave your organisation stronger than when the project started.
Planning a Major Change?
If you have an upcoming technology implementation, transformation programme or organisational change, talk to us early. We can help you understand the people impact, identify potential risks and work out the level of Change Management support the project needs.